Only a fast replace, as we’re getting inundated with emails about submit taking longer than regular to reach.
We’re so fortunate that a whole lot of our prospects have watched the video that we made on Fb that Royal Mail is presently behind on their deliveries. We thank every one in every of you for being affected person.
We’re presently working with much less workers than typical as a result of us sticking to social distancing inside our warehouse, nonetheless, we’re 3 times as busy as we usually are presently of 12 months. We’re nonetheless managing to ship inside 1-3 working days (largely 1-2), as a result of our workers working shifts & weekends.
Over the weekend our Buyer Service workforce answered round 100 emails of the identical nature all asking the place your parcel is, the very fact of the matter is we’re in a worldwide disaster and regardless that we’ve packed and processed your order inside 1-2 days, Royal Mail is extraordinarily short-staffed. On-line retails has elevated massively for the reason that outlets shut, that means persons are counting on the postal system to get any orders. If the postal system is working on 30% workers and the submit ranges have elevated that is going to create an enormous backlog.
Sadly, we’ve no method of figuring out how lengthy your order will take, the postal system is working in unprecedented occasions and attempting their very best. Some gadgets are taking twice as lengthy to reach than royal mails marketed occasions. This actually is out of our arms and we’re sorry however we are attempting our very best. Some gadgets are taking 3 weeks to reach, please enable ample time earlier than chasing as we’re unable to find the whereabouts of any packages, please enable Royal Mail the additional time to get your package deal to you.
This additionally goes for returns, if issues are taking longer to get to you, they may even be taking longer to get to us. We’re processing returns twice per week, on a Tuesday and a Friday as they’re the one days our assortment centre is open. All gadgets that we obtain are processed on lately, however please enable further time to your returns to get to us.
Please additionally at all times examine the supply deal with, we’ve had increased than regular ranges of consumers by accident put the fallacious supply deal with. Please ensure that all particulars are completely checked earlier than urgent pay.
Right here’s a photograph of what our superb key staff are having to cope with, throughout a pandemic with quick staffing ranges.
Thanks to every postman that’s doing their greatest for our nation proper now, we admire every one in every of you
And thanks to all our prospects previous and new, who’re nonetheless ordering regardless, serving to our enterprise keep nicely and actually alive throughout this terrible time
Keep Protected <3
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