The brand new-age health franchise is Hapana’s newest success story with its latest franchising progress
As a health and wellness model with an emphasis on effectivity within the fitness center, it’s no marvel that OHM Health and Hapana, a number one software-as-a-service platform for health manufacturers, make an ideal match.
With progressive exercise applications that includes emPower EMS Fits and different supportive therapies, OHM Health packs the advantages of a two-hour exercise right into a low-impact 25-minute session. The aftereffects can embody fats loss, improved pores and skin well being and power, decreased stress and nervousness, elevated muscle power and ache reduction advantages.
Hapana’s capability to drive manufacturers ahead with fast-paced, practical software program can be well-documented. The model has no scarcity of success stories that includes spurred consumer productiveness with smarter, speedier options.
It was solely a matter of time earlier than each establishments realized their comparable rules, inked a partnership and Hapana started propelling OHM Health to additional success.
“OHM Health has seen speedy development over the previous three years that we’ve been open,” stated Director of High quality at OHM Health Allie Hartsworm. “We’ve taken it from a single flagship studio to being coast-to coast throughout america. It’s been a extremely thrilling time.”
The Proper Match
Hapana and OHM Fitness aren’t simply aligned on prioritizing effectivity. Hapana’s tailoring towards fitness-specific firms additionally makes it a well-suited supplier for OHM Health — and people are more durable to seek out than you would possibly assume.
“Before everything, we love that Hapana is a health franchise-centric platform,” stated Hartsworm. “The massive factor is, we didn’t should attempt to make salon software program work for health. A whole lot of occasions that turns into the fact of it as a result of they’re so many POS and CRM methods on the market for anybody to fit in and use some of the options that work and go away others on the wayside.”
As a substitute, Hapana gave OHM Health a full suite of instruments meant for health manufacturers — a key one being the power to see all franchisee operational progress stay.
“This gave us extra worth wherever else when it got here to them fixing a few of our challenges,” stated Hartsworm. “They gave us straightforward insights into all of our studios. With one single sign-on, we’ve entry to all of our areas. It’s very straightforward to see the place we’re at operationally.”
This connectivity and fitness-first set of instruments have been important to the model’s aforementioned enlargement efforts.
“By that speedy development comes a necessity for stability,” stated Hartsworm. “We observed that our POS platform previous to Hapana wasn’t offering that. The most important factor is sustaining model consistency, affords and clean ops processes, and any franchise experiences these potential challenges to start with of their enlargement efforts. Hapana was capable of be this multi functional platform for health.”
Time Saved
Identified for health experiences inside shorter time parameters, OHM Health’ eyes are at all times on the clock. Doing so has helped the model to grasp Hapana’s affect in a quantitative sense as effectively.
Previous to Hapana, OHM Health spent roughly 16 to twenty hours coaching new hires on its POS, CRM and reporting methods. It now takes solely 5 to 6.
“We minimize that all the way down to a 3rd of the time,” Hartsworm stated. “Individuals don’t actually take into consideration how a lot cash that saves you as a enterprise proprietor when you may practice somebody in a 3rd of the time that it will take with different platforms.”
That is largely due to the supplier’s easy consumer interface.
“Hapana is an easy platform,” stated Hartsworm. “It’s straightforward to make use of, is smart and takes the guesswork out.”
Man Energy Assist
In different situations, heightening productiveness merely comes all the way down to going the additional mile. Hapana does so by catering to consumer wants with extra haste than different suppliers.
“I can’t say sufficient about their customer support,” stated Hartsworm. “Usually, our assist tickets are dealt with inside two hours. With different massive manufacturers, I’ve seen assist tickets sit there for days with follow-ups wanted.”
Hapana’s quick-to-act nature creates a trickle-down impact when it comes to elevated bandwidth, as operators are capable of give attention to extra components of their companies with the power saved.
“From an HQ aspect, we’ve been capable of offload our assist aspect and our ticket system as a result of Hapana is so good at these issues that now we don’t have to fret about them,” added Hartsworm.
The model’s account administration crew has an equal stage of dedication to consumer wants as its buyer assist. Such attentiveness is essential to establishing a cohesive and productive workflow between franchisors and franchisees.
“Their account administration crew is prime tier,” stated Hartsworm. “They go above and past to ensure that HQ is aware of what’s taking place and the way we could be a part of their roadmap for growth.
“Hapana is not only our vendor,” she went on. “They’re a crew participant. We see Kate, Jarron, Mickey and all of the folks that we’ve been working with for the previous two years as part of OHM as effectively, which is basically cool.”
Deliberate Developments
OHM Health goals to proceed its development behind new options from Hapana as effectively.
“They’re completely beefing up their reporting system,” stated Hartsworm. “I’ve fortunately been part of their discovery course of for what is required in health franchising. What’s coming of their reporting is basically thrilling. Any health franchise or enterprise goes to see this reporting and say, ‘Hey, I feel Hapana is an actual contender for my POS.’”
Hapana can be giving shoppers newer, extra detailed technique of administration inside its system. Doing so guarantees to reinforce pivotability and enhance connectivity throughout the franchise system to an additional diploma.
“They’re beginning to roll out some extra unbiased model controls, which means that we don’t should depend on Hapana to make sure updates,” stated Hartsworm. “We at company could make adjustments to stock or pricing choices and it’ll ship that out to all of our studios and make everybody the identical.”
It’s these issues that I feel are highly effective and supply numerous which means to what they’ve occurring,” she added.
