We’re getting a number of emails chasing up orders positioned on Black Friday week.
Any orders positioned after 2pm on Wednesday twenty third November wouldn’t have been bodily shipped till Monday twenty eighth November,
Royal Mail have been placing on twenty fourth and twenty fifth November that means no collections have been made till Monday.
There have been extra industrial strikes Wednesday and Thursday thirtieth November and 1st December. I’m certain that you could respect given the time of yr and the truth that there was a weekend and 4 strike days since the orders have been positioned that there’s more likely to be delays with all orders, which we’ve been very clear about over on our social channels. We ask all clients to permit at the very least 2-3 weeks from the day it left our warehouse while it progresses via a backlogged extraordinarily busy community.
Please permit further time in your order to be delivered, there are various folks ready and sadly that is utterly out of our management, till a parcel is delivered and returned or sufficient time has handed (round 3-4 weeks within the present local weather) then we’re unable to refund the merchandise.
On condition that the strike motion passed off over the busiest retail weekend of the yr we anticipate an enormous backlog and extreme delays while they clear the backlog created by an enormous enhance in parcels and the dearth of days that they’ve been at work to course of them.
We hope that you simply perceive that the motion that Royal Mail have taken has had an enormous affect on all retailers and we ask in your endurance at the moment. Please remember that there are one other 2 strike days subsequent week, which I respect just isn’t ultimate and consider me is equally as irritating for us as it’s our clients.
Tikiboo Ltd are unable to do something to chase these parcels, make them come any faster and we simply should be affected person while they work via your whole orders. Please relaxation guarantee that if we’ve despatched you a dispatch notification then your order has been fulfilled by us and is now within the arms of a gridlocked postal system of which we’ve no management over.
Thanks in your endurance on this matter.
For extra data please test the Royal Mail web site right here:
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