In case you’re an American Express cardmember, it is probably you are already conversant in the Amex mobile app, the place you possibly can view transactions, pay your assertion, activate Amex Offers and handle your account.
You may additionally know in regards to the Amex Travel web site at amextravel.com, the place you possibly can ebook flights, lodges, rental automobiles, trip leases and cruises, paying together with your eligible American Specific card or redeeming Membership Rewards factors.
In 2025, Amex merged these ideas into a brand new Amex Journey App™, bringing components of the travel-planning and reserving expertise to your smartphone.
Sadly, not each function made the transition, and there are some key distinctions to think about. What’s the Amex Journey App greatest for, and the place does it fall brief? This is what to know.
Amex Journey App fundamentals
The Amex Journey App is the cell app model of amextravel.com. It operates as a separate app from the Amex app, the place you handle your card accounts, so you will need to obtain it to discover its performance. Nonetheless, the 2 apps are built-in with each other.
As soon as you’ve got downloaded the Amex Journey App (both via the iOS App Store or Google Play), you possibly can simply navigate to it from the Amex card administration app by going to the “Membership” tab and choosing “E book Journey.”
When you’re logged in, you possibly can entry 4 tabs:
- Inspiration: A tailor-made part of articles, guides and developments with vacation spot guides and lodge lists to encourage your subsequent journey.
- Wishlists: An area to create tailor-made lists of lodge properties you want to avoid wasting. You may choose any title and outline for a wishlist, and add lodges as you navigate the app.
- E book: Essentially the most sensible part the place you possibly can ebook flights, lodges or automobile leases via the app.
- Journeys: An space to view and handle upcoming, previous and canceled journeys made on the app or amextravel.com web site.
One factor price noting upfront is that you just can’t ebook cruises or trip leases via the Amex Journey App. This function is simply out there on the amextravel.com web site.
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There’s additionally a profile part the place you possibly can view your Membership Rewards points stability, entry journey advantages particular to your card and discover close by airport lounges. You may as well replace your loyalty program numbers, flight preferences and companion particulars, in addition to chat with an Amex consultant in-app.
In case you maintain a card with entry to Fine Hotels + Resorts and/or The Hotel Collection (THC requires a two-night minimal keep), you can see these properties within the app. You may pay for reservations together with your Amex card or redeem Membership Rewards factors.
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Which playing cards provide essentially the most worth within the Amex Journey App?
Reserving via the Amex Journey App earns bonus Membership Rewards factors on a number of well-liked Amex journey playing cards.
Listed below are 4 highlights, all for bookings made via amextravel.com and the Amex Journey App:
*Client Amex Platinum: On as much as $500,000 of airfare purchases per calendar yr (then 1 level per greenback spent).
It’s price stating that you’re going to additionally obtain 5 factors per greenback spent on airfare booked straight with airways on the Amex Platinum and three factors per greenback spent on airfare booked straight with airways on the Amex Gold. That is vital as a result of, on common, Amex Travel flights cost over 10% more than reserving straight, based mostly on TPG’s analysis.
Past incomes Membership Rewards factors, you may as well redeem them within the app, although that is unlikely to be the best use of your points.
You will all the time obtain a 1-cent-per-point worth when redeeming Membership Rewards factors via the Amex Journey App or web site. As a result of TPG’s June 2026 valuations place Membership Rewards factors at 2 cents apiece (when transferred to certainly one of Amex’s priceless loyalty program partners), we cannot usually advocate you redeem this manner.
Nonetheless, utilizing your Membership Rewards factors on Amex Journey bookings is a straightforward possibility.
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Greatest makes use of of the Amex Journey App
I explored the Amex Journey App as an Amex Platinum cardmember, which provides me entry to a number of added perks, together with FHR, THC and the Platinum Member Airfares portal.
With this in thoughts, I discovered a handful of options on the Amex Journey App to be helpful and fascinating.
Figuring out airport lounges close to me or a particular airport
Considered one of my favourite Amex Journey App options is the “Discover Airport Lounges” space. Since I am an Amex Platinum cardmember, it pulls up my nearest airport and reveals me what is on the market, together with working hours and the place I can discover lounges throughout the airport.
If I am not close to the airport I would like to go to, I can merely faucet the magnifying glass icon to seek for lounge areas at one other airport. Right here, I discovered out there lounges at Hartsfield-Jackson Atlanta Worldwide Airport (ATL).
You may as well begin your Centurion Lounge check-in early by receiving an eligibility code within the app, which may save time in a protracted entry line by getting you into the queue as quickly as potential. I have not been ready to make use of this function but, however I am certain it is going to come in useful after I’m visiting crowded terminals on busy journey days.
Researching and saving potential lodges, together with FHR and THC
The Amex Journey App shines relating to figuring out, researching and brainstorming lodge stays, together with these in FHR and THC.
For one, the flexibility to seek out inspiration via curated articles was thrilling. I additionally loved the function that allow me choose from a number of trip sorts, equivalent to “beachfront,” “boutique,” or “superb restaurant,” to curate a vacation spot that matched my journey preferences.
When you discover a lodge you are fascinated with, it is simple to see its insurance policies, whether or not they apply to any card advantages or particular presents, and different particulars in regards to the property.
Viewing and utilizing (however not monitoring) assertion credit
The app allows you to see the complete worth of statement credits supplied by eligible playing cards you maintain. And, when you’ve got an relevant assertion credit score out there, you possibly can apply it to your reserving via the app.
As an example, I obtain as much as a $600 annual hotel credit per calendar yr within the type of a press release credit score (as much as $300 semiannually) on pay as you go FHR or THC bookings made via American Specific Journey after I pay with my Amex Platinum (enrollment required; THC stays require a two-night minimal). I can view this profit within the app.
Nonetheless, I am unable to view my actual progress on the Amex Journey App. I can do that in my Amex account by navigating to the “Rewards & Advantages” part, as seen under. (I’ve used my credit for the primary half of this yr.)
The primary downside is that you could’t see how a lot of a credit score you’ve got already used within the app. Nonetheless, should you do have a few of your credit score left to redeem, it’s good that you could apply it to bookings made within the app.
Reside chat
Considered one of my favourite American Specific options is the flexibility to speak with a devoted “journey specialist” about every little thing from bookings to assertion credit, and the Amex Journey App makes this particularly handy. I particularly take pleasure in this as a result of I will not need to deliver out my laptop computer simply to speak stay with somebody about an vital element.
Associated: Is the Amex Platinum worth the annual fee?
The place the Amex Journey App falls brief
These are the important thing areas by which the Amex Journey App did not meet my expectations:
Lack of ability to ebook or analysis cruises or trip houses
The Amex Journey App has no performance to ebook or view cruises or trip houses, despite the fact that you are able to do so on the amextravel.com web site, as proven under.
Gradual expertise when reserving flights
After I examined reserving flights on the app, I observed it redirected me to a cell model of the amextravel.com web site reasonably than a totally built-in app-first expertise. I additionally had bother loading flights after I searched on my cell service, so I needed to be linked to Wi-Fi to see outcomes.
This wasn’t the case after I regarded up lodges or rental automobiles. In contrast to flight searches, lodge and rental automobile searches carried out persistently no matter connection power.
Personally, I discovered the app’s flight reserving expertise slower and fewer dependable. I would not really feel snug reserving a flight this manner, however the performance is technically there — so long as you have got a speedy connection.
Lacking map views for lodges
I could not discover a solution to view lodges on the map within the Amex Journey App. This can be a web site function that I worth, so this was disappointing for me.
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Ought to I exploit the Amex Journey App or the web site?
You will not have the ability to replicate each performance of the amextravel.com web site on the Amex Journey App. Nonetheless, should you’re looking for comfort or inspiration, the app is an effective possibility.
Here’s what I might advocate for every platform:
| Use the Amex Journey App | Use the amextravel.com web site |
|---|---|
|
|
I would be aware that some facets are similar on the app and the web site. Reside chat features the identical, and you’ll ebook lodges and automobile leases with related ease. In my expertise, reserving flights on the app is slower and fewer dependable, so I might nonetheless advocate reserving on the web site.
In my searches, costs had been the identical whether or not I booked via the web site or the app. Simply understand that costs via Amex Journey could differ from these should you ebook straight with an airline, lodge or automobile rental firm.
Associated: What are American Express Membership Rewards points worth?
Backside line
The Amex Journey App works greatest as a analysis and inspiration device. Searching lodge particulars, saving wishlists and discovering future locations really feel pure on cell, and lodge and automobile rental bookings work nicely sufficient that you just will not want to achieve to your laptop computer.
Nonetheless, it is not a full alternative for the web site. Flight reserving felt slower and fewer dependable on the app, and options like cruise reservations, trip leases, assertion credit score monitoring and map-based lodge search stay website-only.
Use the app for analysis and on-the-go journey administration — however do not abandon the web site but.
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